Privacy Policy

1. Information we collect

1.1 Information you provide

When you use the inquiry form or contact us, we may collect the following:

• Name
• Email address
• Company name, where applicable
• Message content and inquiry details

1.2 Information collected automatically

When you visit the website, we may automatically collect:

• IP address and general location data
• Browser type and version
• Pages visited and time spent on the site
• Referring URL

This data is collected through standard web server logs and analytics tools, and helps us understand how the site is used and improve the user experience.

2. How we use information

We use the information we collect to:

• respond to inquiries and provide requested services
• improve and optimise the website and our services
• communicate about services and related updates
• comply with legal obligations

We do not sell, rent or trade your personal information to third parties for marketing purposes.

3. Cookies

Our website may use cookies and similar tracking technologies to improve your browsing experience. Cookies are small text files stored on your device. You can control cookie settings through your browser; disabling cookies may affect some features of the site.

Types of cookies we may use:

• Essential cookies: required for the website to function properly.
• Analytics cookies: help us understand how visitors interact with the site, for example page views and session duration.

4. Data retention

We retain personal information only for as long as is necessary to fulfil the purpose for which it was collected, or as required by law. Inquiry form submissions are kept for a reasonable period in order to manage business inquiries and follow-up communication.

5. Destruction procedure and method

Personal information is destroyed without delay once the purpose for which it was collected has been achieved, except where applicable law requires it to be retained for a longer period.

Personal information stored in electronic file form is deleted using a technical method that renders the records permanently unrecoverable. Personal information printed on paper is destroyed by shredding or incineration.

6. Data security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure or destruction. However, no method of transmission over the internet is 100% secure, and absolute security cannot be guaranteed.

7. Third-party services

We may use third-party tools and services, such as analytics providers or hosting platforms, that process data on our behalf. These service providers are contractually obliged to handle data securely and to process it only on our instructions.

8. Your rights

Under applicable law, you may have the right to:

• access the personal information we hold about you
• request correction of inaccurate or incomplete data
• request deletion of your personal information
• withdraw consent to processing, where applicable
• lodge a complaint with the relevant data protection authority

To exercise these rights, please contact us using the details below.

9. Remedies for infringement of rights

If you believe your rights regarding personal information have been infringed, you may contact the following organisations for counselling, mediation or to file a report, in addition to contacting W Labs directly.

• Personal Information Dispute Mediation Committee — 1833-6972 (dispute.kisa.or.kr)
• Personal Information Infringement Report Center (KISA) — 118, no area code (privacy.kisa.or.kr)
• Supreme Prosecutors' Office Cyber Investigation Division — 1301 (www.spo.go.kr)
• National Police Agency Cyber Bureau — 182 (ecrm.police.go.kr)

10. International users

This website is operated from the Republic of Korea. If you access the site from outside Korea, your information may be transferred to and processed in Korea, where data protection law may differ from that of your own country.

11. Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page together with its revised effective date. Please review this policy periodically.

12. Contact

For questions about this Privacy Policy, please contact:

W Labs (주식회사 더블유랩스)

Website: https://wsoft.space/